Here you can find out all you need to know about our Processing Times and our Shipping and Returns Policies.

Processing Time

As all of our products are hand-made by us, please allow up to 28 working days for your order to arrive. This window gives us more than enough time to make and ship your order but leaves some wiggle room for COVID-19 or weather-related problems.

Shipping

We use Royal Mail First Class to send within the UK, and Royal Mail Tracked International to send to everywhere else. 

Returns & Refunds

Pre-made items can be returned for a full refund within 14 days of the delivery date, if faulty, or they can be repaired or replaced with something of the same value.

After 14 days have passed, we will repair or replace any pre-made item if returned within a further 7 days - unless we have physical evidence that it was not faulty when purchased.

Made-to-order items using specific measurements can unfortunately only be repaired, as we wouldn't be able to re-sell them. However, a return/refund will be accessible to you if the item is a standard size such as M or XXXL.