How long after ordering should I expect my item/items to be delivered?
That depends! If you're ordering a pre-made item, we'll usually dispatch it within 1-2 business days. However, if you're purchasing something that we make to order, e.g. a patchwork outfit, please allow up to 28 working days for your order to arrive. This window gives us more than enough time to make and ship your order but leaves some wiggle room for COVID-19 or weather-related problems.
Which shipping option should I choose at the checkout?
We use Royal Mail First Class to send within the UK, and Royal Mail Tracked International to send to everywhere else.
Why are some of your pieces ready-to-wear and some made-to-measure?
We collect our fabric sustainably from damaged secondhand and vintage items, so sometimes we come across small amounts of a really nice/rare fabric that we can only make a few pieces with - or we're simply experimenting with a new design.
We also make items to measure because we're both fat and trans, so a lot of the time when we buy clothes that affirm our genders (or lack of gender in Alex's case), we have to alter them in some way to fit our bodies right - that's why we also make any of our pieces to your specific measurements for the same price as any standard size, all you have to do is ask!